A partner profile might not be the flashiest part of your partner program or PRM portal, but if created thoughtfully, having a strong profile can be one of the most impactful elements for a successful program. A good partner profile will house a key set of details for each of your partners. Having the right partner profile will help you recruit and manage new partners as well as aid in managing and retaining existing partners.
When creating or updating your partner profile, start by analyzing what data will help you better understand your partners and their capabilities. We have seen the below examples of partner data collected by successful Channel Programs we work with:
- General Business: Typical profile elements include location, years in business, number of employees (technical/sales/marketing), fiscal year
- Geographic Coverage: Identify your partners’ geographic coverage abilities and strengths. Do you have geographic gaps?
- Key Players: Know the team you are working with. Identify key decision makers, sales & marketing leadership, finance, & technical contacts early and establish the right relationships.
- Specializations: Identify what specialties your partners have. Partners should bring something to
the table that you cannot. Work with them to build a strong partnership that leverages those strengths.
- Complementary/Competitive Offerings: Understand current products and solutions sold by the partner. Which align with your offering? Most partners have a focus area of primary solutions they offer. Identifying this upfront will allow you to connect with the right partners early.
- Customer Lists: Having early conversations about joint and target customers will create alignment and opportunity within your partner’s current client roster.
- Marketing/Sales Capabilities: Understand the tools your partners are using, including CRM and marketing platforms, will help you determine their ability to sell and market your solutions.
Profiling your partners will help you identify trends within your partner population and identify the characteristics of you successful, and less successful, partners. This isn’t a one-time project. Don’t be afraid to adjust your profile over time. Going beyond the profile basics will enable you to gather information that is relevant to your business and to find the partners that best align with your program goals.